Advanced! Bandung City Wins Ombudsman Public Service Compliance Predicate
The city of Bandung is happy. On Wednesday, January 19, 2022, the Ombudsman gave an award to the Bandung City Government (Pemkot) as a city with a high compliance rating in public service standards.
Representative of the Chairman of the West Java Ombudsman, Dominikus Dalu, said that in addition to Bandung City, there was also Ciamis Regency which received this award in 2021.
Dominikus added, from year to year the city of Bandung continues to increase in terms of public services.
"The city of Bandung continues to improve. In 2015, the city of Bandung got the yellow zone with a value of 79.82. Then in 2016, it rose to the green zone with a value of 86.56," said Dominikus.
Then, in 2021, Dominikus said, the Ombudsman will add assessment indicators that are adjusted to technological updates.
"Although we added the instrument with service digitization points, the City of Bandung still received a high predicate of 81.4 when compared to other regency cities," he said.
One sector that has a green zone assessment in public services is the Bandung City Population and Civil Registration Service (Disdukcapil).
"There is a Salaman and Pemuda application that can provide convenience in service, thereby reducing queues because the system is online. There are also public service outlets in Summarecon to be closer to the community," he added.
Even so, according to Dominikus, the Bandung City Government still needs to improve public services in several other sectors. One of them is in education.
"The Education Office in Bandung City is still a yellow zone. However, we also need to appreciate the public service. Last year's new student admissions were very informative, transparent, and succeeded in reducing mass crowds during the pandemic," he said.
According to Dominikus, the assessment is carried out not only through surveys, but also based on reports from public complaints.
For that, he hopes, the Bandung City Government can also provide public service malls in accordance with Presidential Regulation 89 of 2021 concerning Public Service Malls.
"With this Public Service Mall, the spirit of public services that Bandung City has built, hopefully, will be better in the future," he said.
In line with the expectations of the Ombimudsman, Plt. Mayor of Bandung, Yana Mulyana said, since two weeks ago, on January 6, 2022, the City of Bandung has had a Public Service Mall on Jalan Cianjur.
"For information, thank God, since two weeks ago we have also inaugurated the Public Service Mall. We also have a LAPOR application that has a response standard. All offices in the city of Bandung use this application and it is integrated," Yana explained.
For Yana, the award given by the Ombudsman is not her main goal. However, the spirit to continue to improve and provide the best service to the community is the real key.
"The pandemic has had a tremendous impact on the city of Bandung. But, behind that, we encourage colleagues to create applications for interaction between service providers and service recipients. So that we can provide better public services to the community," he added.
The Bandung City Government's digital innovation is a reference for other cities and regencies in Indonesia. This is recognized by one member of the Ombudsman of the Republic of Indonesia, Dadan Suparjo Suharmawijaya. However, Dadan said, the City of Bandung needs to be careful not to be left behind by other cities or regencies
"As the initial initiator, many came for comparative studies to the city of Bandung. It turned out that those who studied progressed faster. Moreover, IT is not a linear process," said Dadan.
According to Dadan, this compliance rating should not be used as a goal. However, as an instrument for us to provide the best public services to the community
"In assessment events, of course not everything is perfect. But at least, this can provide a reference to see the performance of our city government," he said.
Dadan added, for the assessment of the upcoming survey, the Ombudsman will add other indicators of success that must be achieved by the city government and local governments in Indonesia.
"The context is in the compliance survey that we conducted, the success figures are only a small part. We have a duty to encourage better public services through this survey," he said. (din)**
