LAPOR Application! Record 90 Percent Success in Serving the Community
The Bandung City Government (Pemkot) provides an active space for the community to jointly build the city of Bandung. One of them is through the LAPOR! application.
Head of the Bandung City Communication and Information Office, Yayan Ahmad Brilyana, explained LAPOR! is a public complaint service. REPORT difference! and the application of 112 lies in the type of complaint. If 112 focuses on emergency events, then REPORT! present as a platform for all complaints ranging from infrastructure to community services. 2021, REPORT! recorded high success. About 90 percent of complaints from the people of Bandung are resolved through this application. About 90 percent of these successes were 505 of the 564 reports that were successfully followed up. There are also 59 or 10 percent of reports that have not been followed up. The report that has not been followed up is due to changes in personnel in the related OPD, so there are still many new administrators who are in the adjustment phase with this feature. “The Bandung City Government wants to provide comfort and tranquility to the community. We want to act quickly and appropriately for the community," said Yayan. This service platform can be accessed by the public 24 hours or at any time. It's easy too. You just need to send an SMS to 1708 with the format: BDG (space) the content of the complaint. You can take another complaint route by downloading the LAPOR! in which is available for both android and iOS phones. Another way is to visit the website www.lapor.go.id. Referring to the provisions, one complaint via the LAPOR application! can be resolved in a maximum of five working days. In closing, Yayan hopes that this application can be used as much as possible by the community. He also appealed to the public not to hesitate to submit complaints related to the services of the Bandung City Government. "Please make the best of it. Don't hesitate to press the button, we serve 24 hours," he said. (ray)**