Don't get confused! This is the Difference between Complaint Service 112 and LAPOR!
The Bandung City Government (Pemkot) has a number of complaint services for the community. Among them are 112 and LAPOR! Before reporting through the platform, let's understand the difference first!
In the Bandung Answering event at Bandung Square Park, the Head of the Bandung City Communication and Information Office (Diskominfo), Yayan Ahmad Brilyana explained 112 and LAPOR! are two complaint platforms for different issues.
“112 for reports related to emergencies. While REPORT! for non-emergency complaints. So if there is a pothole, for example, it should not be reported to 112, but to the LAPOR application!” Yayan explained, Monday, January 18, 2022.
For information, throughout 2021, 112 emergency services have served 599 calls. The percentage of complaints is also distributed to several related OPDs.
Around 20 percent of the 112nd complaint related to accidents, related to health (16 percent), fires (13 percent), natural disasters (5 percent), security and order (5 percent), crime (1 percent), and other emergencies (1 percent).
The relevant agencies handling 112 complaints include: PLN (19 percent), Health Service (18 percent), Diskar PB (17 percent), Police (15 percent), PMI (11 percent), DPU (5 percent).
The rest, DPKP3 (4 percent), for the Telkom Territory, Satpol PP, and APJATEL (2 percent), and the Social Service, Transportation Service, and PDAM (1 percent).
Meanwhile the LAPOR! has recorded 90 percent success in handling complaints.
This 90 percent success rate represents 505 of the 564 reports that were successfully followed up. There are also 59 or 10 percent of reports that have not been followed up.
As for the reports that have not been followed up, this is due to changes in personnel in the related OPD, so there are still many new administrators who are in the adjustment phase with this feature.
“Every week, we report to the leadership (the results of the LAPOR application!). Later it will be seen: this is the OPD that is doing the follow-up, this is what is not. So this can be an indicator. Because this report must be followed up for a maximum of 5 days, "said Yayan.
He also hopes that the people of Bandung City will not hesitate to take advantage of the facilities owned by the Bandung City Government.
"In its implementation, we definitely have shortcomings. But we are working hard and continuing to try to guard this (community complaints),” he said. (ray)**
