Great! Again, The Bandung City Government Won the Best Public Service Achievement

The achievement was given to two agencies categorized as the prime public service in 2021. The agencies were Disdukcapil or the Population and Civil Registration Agency, and DPMPTSP or Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu of Bandung City, receiving an A in this category.

Additionally, the Acting Mayor of Bandung City, Yana Mulyana, also received an achievement as the prime supervisor for public service in 2021.

The achievements were given by the Minister of Kemenpan RB, Tjahjo Kumolo, to the Acting Mayor of Bandung City, Yana Mulyana, in Intercontinental Hotel, Jakarta, on Tuesday 8 March 2022.

After receiving the achievements, Yana expressed his gratitude and thanks for civil servants’ hard work in Bandung City.

“Alhamdulillah, in two consecutive years, the Bandung City Government was appreciated with prime public service. Hopefully, this can make us keep improving our best service to the public,” he said.

“Achievements are not the target, but [we are] appreciated by the competent agency, Kemenpan RB,” he stated.

Yana stated he kept making civil servants innovate as to providing service to the public, particularly in the pandemic times which Bandung is currently facing.

“In the pandemic, there is a silver lining: civil servants create innovations, improving their service and making it more efficient between the provider and the receiver,” he said.

“We keep promoting online systems. Hopefully, this acts as an encouragement to improve [ourselves],” he added.

Moreover, the Head of DPMPTSP of Bandung City, Ronny Ahmad Nurudin, stated that there were 6 indicators in evaluating public service performance.
 
“According to the Permen PANRB, they are: service policy, improving human resources’ professionalism, service facilities and infrastructures, data systems service. Alhamdulillah, we have applied online systems, [ranging from] consultations and complaints, to service innovations,” Ronny emphasized.

He hoped that this achievement could act as a motivation to keep improving the quality of the public service, collaborating with all parties.

“Alhamdulillah, this is our second achievement. Of course, we keep innovating and evaluating to add the best service for the public,” he said.

The Head of Disdukcapil of Bandung City, Tatang Muhtar, also ensured his agency had established the standards as to giving service to the public.

“The Bandung City Government has great scores in performance evaluation according to the Permen PANRB No 17 of 2017 concerning the Procedures of Performance Evaluation,” he said.

Previously, Disdukcapil of Bandung City consecutively received 4 (2016 – 2019) achievements in “Very Good” category, and then it improved as it received the achievement of “Prime Service” category, the highest achievement in public service performance.

In 2021, Disdukcapil of Bandung City, once again, received the same achievement: “Prime Service”.

“Public service is a fundamental aspect in the government performance, and it can be used as a parameter as to its dedication of the government in carrying out its duties, particularly in serving the public,” he said.

“Disdukcapil of Bandung City faithfully holds the principles of the standards of service concerning with service delivery and service processing in the internal organization according to the Permen PANRB No 15 of 2014 concerning the Service Standard Procedures,” Tatang said.

In 2021, there had been monitoring and evaluation in 549 governmental agencies in regencies/cities and provinces, along with 84 ministries/institutions. In provincial governments, this evaluation was carried out on system administrasi manunggal satu atap (Samsat) and DPMPTSP.

On the other hand, in governments in regencies and cities, the evaluation was carried out through Disdukcapil and DPMPTSP.

The evaluation of public service focuses on six aspects focusing on improving public service provider units to give the prime public service.

According to the Ministry Regulation No. 17/2017, the six aspects cover: service policy, human resources’ professionalism, facilities and infrastructures, data systems service, consultations and complaints, and public service innovations. (yan)**

 

The Head of Communication and Informatics Agency of Bandung City

 

Yayan A. Brilyana