112 Synergize All Emergency Services in the City of Bandung

This is because so far the emergency services from each Regional Apparatus Organization (OPD) are still independent.

"Therefore, we created an emergency channel 112 so that people can contact them directly when an emergency occurs. This number has been used by residents and responded to by regional apparatus," said the Assistant for Economic Affairs and Development for the City of Bandung, Eric Mohamad Atthauriq at the Synergy Agreement for Handling Emergency Events. in the Bandung City Environment at the Atlantic City Hotel, Monday 13 March 2023.

He added, in accordance with the direction of the Mayor of Bandung, emergency services must also integrate their data with complaints from social media (social media).

"This needs to be integrated with reports via social media with 112. Because many residents also use social media to report their complaints. There must also be an evaluation from the emergency team for all incoming complaints," he said.

Meanwhile, the Head of the Bandung City Communication and Information Service (Diskominfo), Yayan A. Brilyana admitted, in the City of Bandung there is still not a single contact for emergency services.

"There are still 113, 112, 119 and 110. The hope is for a single emergency service, namely 112," said Yayan.

He revealed that the enthusiasm of Bandung City residents for 112 had begun to increase. This can be seen from the total 112 calls during the last week in the second week of March, totaling 5,155 calls.

"But indeed many people still cannot distinguish emergency cases from non-emergency cases. So many report them but are not actually in the emergency category," he explained.

He explained, in a week, the most reported accident cases were 112, namely as many as 7 calls. The response time also began to improve from the receipt until the report was signed.

"Like the Health Service (Dinkes) it can take 10-25 minutes to complete an accident report or other health facility assistance," he explained.

He hoped that with the synergy of emergency services at 112, he could increase and accelerate emergency assistance to the people of Bandung City.

"Hopefully, with this synergy, we can provide the best service, especially for emergencies. So that we can overcome various problems that occur in the field," he hoped.

One of the presenters from PT. Jasnita Telkomindo, Rusdan Winanda explained, since 2016 the 112 service has been functioning in the city of Bandung and has become a benchmark for 112 services in Indonesia.

"With this service, call takers can receive calls in one number. Then they are immediately distributed to the relevant OPD admin whose job is to identify and analyze information to report to layer 3 responders in the field," said Rusdan.

In fact, field officers (responders) are also provided with an Android-based application to report the progress of reports in real time.

Meanwhile, Representative 113 of the Bandung City Health Service (Dinkes), dr. Deborah said, for the 113 service or health emergency services, the Health Office will conduct triage first before handling it.

Triage/Triage is a system used to identify victims with life-threatening injuries to then be given priority for treatment or evacuation to a health facility.

"We do triage by sorting out which are included in the red, yellow and green categories. It depends on the level of emergency. So we don't deal with those who report first, but according to the category," explained Deborah.

He hopes that with integrated 112 services, health services for the community can increase.

"Hopefully with 112, the response time and health services for the community can increase," hoped Deborah. (din)**

Head of the Bandung City Communication and Informatics Agency

Yayan A. Brilyana